Ordering, payment and cancellations

Short version: nothing on this site books an order. You send a request, we confirm by text or email, and that confirmation is the booking.

How ordering works

Send a request and we'll come back with a price and confirm we can cover your date — usually within a few hours during the working day. Bagged ice is $0.30/lb with a 200 lb minimum. Craft cocktail ice is sold by the bag, one bag minimum, and needs 3–5 business days because it's cut to order. Need it today or tomorrow? That's rush: $0.40/lb plus a $50 dispatch fee, subject to what's in the freezer and who's on the road.

We need an exact delivery address before we can quote the delivery fee, and a name and mobile for the day itself. We deliver in a 30-minute window and carry it in — into the bin, the coolers or wherever it needs to go. All prices are plus Virginia sales tax.

Payment

No deposit. We raise an invoice when the order is placed, dated to your event date rather than the booking date, and you can pay any time up to delivery — online, or by cash or check on the day. No reminders go out before the day of your event.

Commercial and construction accounts are Net 30 from the invoice date, invoiced on delivery.

Changes and cancellations

Plans change — tell us as early as you can and it usually costs nothing.

Bagged ice. Cancel or change your order any time up to 48 hours before delivery at no charge. Inside 48 hours we may still be able to cancel without charge; if the truck has already been loaded and routed for you, the delivery fee applies.

Craft cocktail ice. Clear ice is made to order and takes several days to freeze and cut, so we start yours well before your date. Cancel up to 7 days before delivery at no charge. Inside 7 days, craft ice is charged in full — but it's yours, and we'll deliver it or hold it for a later date of your choosing within 30 days.

Coolers, merchandisers and the freezer trailer. Cancel up to 72 hours before the drop at no charge. Inside 72 hours, the delivery and pickup fee applies.

Postponements. Moving a date is not a cancellation. We'll move your order to the new date at no charge, once, as long as we have availability — just give us as much notice as you can.

Weather. If severe weather makes your event or site unworkable, we'll reschedule at no charge, whatever the notice.

If we can't reach the delivery point. If nobody is on site at the agreed window, or the drop point isn't accessible, we'll do everything we can to make it work. If we have to leave and come back, a second delivery fee applies.

Insurance and paperwork

We carry $1M general liability, $1M commercial auto, a $2M umbrella policy and workers' comp. Certificates of insurance and W-9s are available on request — ask when you send your request and it comes with the quote.

Questions

Call or text (540) 914-3382, or email hugh@blueridgevend.com.